Harwoods Audi Portsmouth Parts Advisor Apprenticeship

13184

VWG - Audi
Audi Portsmouth
Lyndsay Wainwright
lyndsay.wainwright@inspirolearning.co.uk
£8
15 Months
Customer Service Practitioner Standard (Level 2)
29 June 2026

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. 

The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. 

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.  

Your duties will vary from day to day and could include:  

  • Providing advice to customers who are having problems with their vehicles. 
  • Taking sales orders from customers both face to face and over the phone.  
  • Stock control for vehicle parts and accessories.  
  • Maintaining an ordered stock room. 
  • Raising invoices for parts sold. 
  • Liaison with internal teams to ensure the correct stock is place at the right time.  

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 17th May and interviews are expected to be held 19th May. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.