Swansway Lancashire Volkswagen Van Centre Service Advisor Apprenticeship

13228

VWG - Volkswagen Commercial Vehicles
Volkswagen Van Centre Lancashire
Nicole Douglas
nicole.douglas@inspirolearning.co.uk
£8
Customer Service Practitioner Standard (Level 2)
29 June 2026

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical.  These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.  

We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career. 

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.   

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.  

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: 

  • Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. 
  • Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.  
  • Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.  
  • Promotion: assisting with the sale of accessories and service plans. 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include:

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

English and Maths guidance from the government changed on 11th February 2025. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 20th May and interviews are expected to be held 29th May. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.