TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.

This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.

We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group apprenticeship programme. If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you!

Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.

You will also develop life skills such as teamwork, leadership, and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.

This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.

We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

As a Parts Sales Executive some of your key objectives will include:

• Inbound/Outbound call handling.
• Taking cash and credit card transactions.
• Delivering excellent customer service.
• Strong communication skills.
• Good IT skills
• Using your product knowledge provide advice to customers.
• Maintenance of accurate paperwork for centre and customer records.
• Efficient processing of customer orders.
• Contributing to the delivery of sales targets.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received  

On successful completion of the 17 month programme, you will receive the following:

• Level 2 Retailer Standard
• Brand specific certifications

Scotland / Wales / Northern Ireland qualifications:

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand specific certifications